The most recent Client Satisfaction Survey is for the quarter ending March 31, 2012.
A Likert Rating scale is used for answering each of the 37 questions:
0 = Terrible;
1 = Mostly Dissatisfied;
2 = Mixed;
3 = Mostly Satisfied;
4 = Delighted.
Question #37 asks, “Overall sense of satisfaction with the services”
The average rating was 3.53
Clients are surveyed 30 days and 6 months after discharge.Click here to view the Outcomes Survey report for four quarters ending March 31, 2012.