Satisfaction Survey
The most recent Client Satisfaction Survey is for the quarter ending June 30, 2011.
A Likert Rating scale is used for answering each of the 37 questions:
0 = Terrible;
1 = Mostly Dissatisfied;
2 = Mixed;
3 = Mostly Satisfied;
4 = Delighted.
Question #37 asks, "Overall sense of satisfaction with the services"
The average rating was 3.84
In Q1 2011 (first quarter) 28 surveys were completed. The average score for question #37 was 3.55.
In Q3 2011 (second quarter) 37 surveys were completed. The average score for question #37 was 3.84.
Click here to view the entire Client Satisfaction Survey report for 2008-09 » 2009-10» 2010-11
Outcomes Survey
Clients are surveyed 30 days and 6 months after discharge. Click here to view the Outcomes Survey report for four quarters ending June 30, 2011.